How to Withdraw Funds from Agoda UPC Card: A Complete Guide

How to Withdraw Funds from Agoda UPC Card: A Complete Guide

Welcome to a detailed guide on how to withdraw funds from your UPC (Unique Payment Card) on Agoda. If you are an Agoda accommodation partner, understanding how the UPC works and how to cash out from it is crucial to managing your finances effectively. In this article, Hacecommerce provides a step-by-step overview to help you carry out the process smoothly and securely.

1. What is Agoda UPC Card?

The UPC (Unique Payment Card) is a virtual credit card issued by Mastercard, used by Agoda to pay partners for guest bookings. Each booking is typically assigned a unique UPC, ensuring both security and accuracy in payment transactions. Agoda loads the payment amount (minus any applicable commission) onto this virtual card.

2. How to View UPC Card Details?

To access UPC details for a specific reservation, follow these steps:

1. Log in to the YCS (Your Channel System) portal at https://ycs.agoda.com.

2. Navigate to the “Bookings” section.

3. Search for the reservation you want to process.

4. Click on the booking ID to open its details.

5. In the payment section, you’ll find UPC card details, including the card number and verification code (OTP).

3. Conditions for Withdrawing Funds from the UPC

Before proceeding with the withdrawal, make sure the following conditions are met:

• Eligible Booking: The guest must have completed their stay, or the booking qualifies for payment based on Agoda’s cancellation policy.

• Payment Timing: UPC cards are typically available for charging on the guest’s check-out date or one day after check-in, depending on your payment agreement with Agoda. For non-refundable bookings, charging may be allowed on the booking date.

• Card Validity: Transactions must be made within the UPC card’s validity period (usually 150 days after check-out).

• Functional POS Terminal: You must have a Point-of-Sale (POS) machine that accepts virtual Mastercard payments.

4. Step-by-Step Guide to Withdraw UPC Funds on Agoda

Here’s a breakdown of how to withdraw funds using the Agoda partner portal (YCS):

Step 1: Retrieve UPC Information on YCS

1. Log in to your Agoda YCS account.

2. Go to “Bookings” > “Reservations”.

3. Search for the desired reservation using the Booking ID or related guest information.

4. Click the Booking ID to open detailed information.

5. Click the “Get payout (UPC)” button or similar option to reveal UPC card details.

6. You may be prompted to enter a One-Time Password (OTP), which will be sent to your registered email. Enter the code to proceed.

7. Once verified, you’ll see the following information:

   • Card Number

   • Expiry Date

   • CVV/CVC Code

   • Payout Amount

Step 2: Process Payment Using POS Terminal

1. Turn on your POS terminal.

2. Select “Credit Card Payment” or a similar option.

3. Enter the UPC card number.

4. Input the expiration date.

5. Enter the CVV/CVC code.

6. Enter the exact payout amount shown on Agoda. Important: Do not add extra fees or charges.

7. Proceed with the transaction.

8. Upon successful payment, the POS terminal will print a receipt. Keep it for your records.

Step 3: Confirm the Transaction on YCS (if required)

In some cases, Agoda may ask you to confirm that the transaction was completed. Revisit the booking details on YCS to ensure the payment status is updated accordingly.

5. Common Issues and Troubleshooting

• Transaction Declined: This may happen due to incorrect card details, entering the wrong amount, expired card, or reused card. Double-check the information and try again. If it still fails, contact Agoda Partner Support.

• Missing “Get payout (UPC)” Option: Ensure the booking is eligible for payment according to Agoda’s terms. If the option is still unavailable, reach out to Agoda support.

• Too Many Incorrect CVV Attempts: Multiple incorrect entries may lead to the card being locked. If this occurs, contact Agoda support for assistance.

• Expired UPC Card: Payments attempted after the card’s expiry date will be declined, and you may lose access to the funds. Always complete transactions within the card’s validity period.

6. Important Notes on Using Agoda UPC (Agoda Cash)

• Card Expiry: UPC cards have a fixed expiry period. Always check the expiration date in your Agoda account to ensure timely use.

• Usage Conditions: Some UPCs may be linked to specific promotions or terms, such as being valid only for certain property types or requiring a minimum booking value.

• Balance Check: You can check your UPC card balance by logging into your Agoda Partner account and navigating to your wallet or payout section.

• Non-Transferable: UPC cards are typically non-transferable and can only be used by the account holder.

• Support Availability: If you encounter any issues during the process, Agoda’s customer support team is available to help.

7. Struggling to Use UPC Without a POS Terminal?

Many Vietnamese hosts working with Agoda receive payments via UPC (Virtual Cards), yet face difficulties due to the lack of a compatible POS machine or the inability to use the card directly for expenses.

Are you looking for a convenient PayPal-based solution to withdraw funds from your Agoda UPC card? At Hacecommerce, we proudly offer a professional PayPal payment support service. Our team can assist you with account KYC verification and facilitate a fast and secure withdrawal process. Contact us today to receive personalized consultation and experience a reliable service.

Additionally, Hac Ecommerce offers a range of comprehensive services designed to support and empower businesses operating in the POD (Print on Demand) industry. These services include fulfillment solutions, payment account rentals, and design cloning, all of which are tailored to meet the unique needs of entrepreneurs in this niche.